Frequently Asked Questions

JAYTRA is Bikaner's leading online construction materials retailer. We provide premium quality building materials including cement, steel, bricks, electrical, plumbing, paints, tiles, and more – all available for online ordering with same-day delivery in Bikaner.

Placing an order is simple: Browse our categories, add products to your cart, proceed to checkout, enter your delivery address, and confirm your order. You can also order directly via WhatsApp at +91 75554 47744.

Place your order before 10 AM and we'll deliver by 6 PM the same day within Bikaner city limits. Orders placed after 10 AM will be delivered the next business day.

Yes! We offer special bulk pricing for contractors and builders. Discounts vary by product and quantity. Contact us for a custom bulk quote or visit our Bulk Orders page.

While you can browse products without an account, creating one helps you track orders, save addresses, and access your order history. Registration is free and takes less than a minute.

For Bikaner city: Same-day delivery (order before 10 AM). For nearby areas: 1-2 business days. For bulk orders: Delivery schedule is coordinated with you.

We currently deliver within Bikaner city and surrounding areas within a 50km radius. We're expanding our delivery network to cover more regions in Rajasthan.

Yes! Once your order is confirmed, you'll receive a tracking link via WhatsApp and email. You can also track your order from your account dashboard.

Customer satisfaction is our priority. If you receive damaged or wrong products, contact us within 24 hours for a free replacement or full refund. See our Return Policy for details.

Yes, we deliver Monday through Saturday. Sunday deliveries are available for urgent orders – please contact us via WhatsApp for Sunday delivery requests.

Absolutely! We source directly from authorized dealers and manufacturers. All products are 100% genuine with original packaging, warranty, and batch numbers verifiable with the brand.

We stock premium brands including JK Cement, Tata Tiscon, Jindal Panther, JSW Steel, Polycab, Anchor, Astral, Asian Paints, Hindware, Century Ply, Philips, and many more.

Yes! All products come with manufacturer warranty and quality guarantee. We also offer our own quality assurance – if any product doesn't meet the specified grade or standard, we'll replace it free of charge.

Our prices are market-competitive and transparent. We update prices regularly based on manufacturer rates. What you see on the website is what you pay – no hidden charges.

Yes, unused products in original packaging can be returned within 7 days of delivery. Some products like cement, sand, and custom-cut items have specific return conditions. Check our Return Policy for details.

We currently accept Cash on Delivery (COD) for all orders. Payment is collected at the time of delivery. For bulk orders, we also offer bank transfer options.

Yes! For registered contractors and builders, we offer 30-day credit terms on approved accounts. Contact our team to set up a credit account.

A GST invoice is generated for every order and shared via WhatsApp/email. You can also download invoices from your account dashboard under 'My Orders'.

Yes! Visit our Bulk Orders page and fill out the project requirements form. Our team will prepare a customized quote within 24 hours with the best possible pricing.

You can reach us via WhatsApp at +91 75554 47744 (24/7), call us at +91 98297 73275, email hello@jaytra.com, or visit our sample display office at Sagar Road, Bikaner.

Our office hours are 9 AM to 8 PM, Monday to Saturday. WhatsApp support is available 24/7 for urgent queries.

You can file a complaint via WhatsApp, email, or the Contact Us form on our website. All complaints are acknowledged within 2 hours and resolved within 24-48 hours.

We operate primarily online, but we have a 2000 sq ft sample display center at Sagar Road, Bikaner where you can view product samples and consult with our team. No inventory is sold from the display center.